Due to the sensitive nature of the information that is being sold, we do not accept returns on our products once they have been shipped. Thus, it is critically important to spend an ample amount of time and diligently read all possible information regarding the report. But in rare and special circumstances, the last man on the line is the management with regards to the return decision. If you have any question in regard to a report, for instance, as to what is included or excluded from the report then you can contact us at info@renub.